Nurturing the greatness in every child - and in you.

Join one of Australia’s Largest Leading Early Education Providers!  

At G8 Education, we’re on a mission to shape the future! With 400+ early education and care centres under 21 brands, our 10,000+ dedicated team members nurture over 42,000 children every day.  

As an ASX listed growth company, we’re committed to empowering, rewarding, and supporting every team member – from our centre educators to our leadership and support team.  

The Opportunity 

Our Family Support Team plays a critical role in driving enrolment outcomes and supporting families throughout their journey into our centres.

As the National Family Support Manager, you will provide strategic leadership across a national function, ensuring strong commercial performance, operational excellence and a consistently high-quality family experience. Reporting as part of the Leadership cohort, you will lead Regional Leads and a national cohort of FST Agents, embedding a high-performance culture aligned to occupancy growth and service excellence.

Key Responsibilities

• Provide national leadership to Regional Leads and FST Agents, driving accountability for performance, culture and outcomes.
• Own enrolment conversion performance and occupancy support metrics nationally.
• Embed a consultative, needs-led sales approach that strengthens conversion while maintaining a family-first experience.
• Develop and uplift leadership capability within Regional Leads to ensure consistency and scalable performance.
• Establish and optimise national performance frameworks across productivity, call quality, utilisation and customer experience.
• Analyse data and reporting to identify trends, risks and growth opportunities, translating insights into actionable strategies.
• Partner with Marketing, Operations and Centre Leadership to strengthen the end-to-end enquiry-to-enrolment journey.
• Oversee the effectiveness and ongoing optimisation of contact centre systems, tools and reporting in collaboration with IT.
• Influence and engage senior stakeholders, providing clear executive-level reporting and strategic recommendations.
• Foster a high-performance, commercially focused culture that balances service excellence with measurable growth outcomes.

About You 

You are a commercially minded, forward-thinking leader who thrives in complex, multi-site environments. You bring a vision to national operations and are comfortable influencing at senior levels.

To be successful in this role, you will demonstrate:

• Significant experience leading large contact centre or customer operations teams.
• Strong commercial acumen with experience improving conversion or revenue outcomes.
• Demonstrated ability to uplift performance and build scalable operational frameworks.
• Experience embedding sales capability within service environments (highly regarded).
• Advanced stakeholder management and executive communication skills.
• Confidence working with data, insights and performance metrics to drive action.
• Hold a valid working with children check or willingness to obtain upon commencement.

Benefits at G8

• Competitive salary package
• Hybrid working conditions with 3 days in office and 2 from home.
• You have the option to choose out of our two state-of-the-art support offices. Located Brisbane CBD and Central Gold Coast.
• Career development opportunities as part of a large ASX-listed company 
• Access a 50% discount on early education and childcare fees at any G8 Education Centre. 
• Exclusive access to our G8 Rewards Program with benefits across more than 600 retailers, exclusive cash discounts and more!

Find out more here: G8 Education

United by purpose. Guided by values.

At G8 Education, we’re proud to celebrate, support, and inspire our 10,000+ team members as they make a lasting difference in the lives of children and their own.

Driven by our purpose “to nurture the greatness in every child to grow, thrive and learn” and guided by our values, we’re shaping bright futures for children, families, communities, and each other.

Our values: Safety First & Always, Thriving Together, Owning the Outcome, Being the Difference, Building Bright Futures.

Our Recruitment Process

G8 Education is a committed advocate for child protection, safety and wellbeing. We have a zero tolerance for any form of child abuse or harm. The safety and wellbeing of children will always be our priority, and all team members are expected to embrace this shared commitment. 

Our recruitment process involves several checks including, the possibility of psychometric testing which will be discussed during the initial stage of the recruitment process.  

We also may require a police check along with verification of qualifications and right-to-work status. 

Please note the advertising closing date is indicative only.  G8 Education reserves the right to close the advertisement before this date is reached. Therefore, it is encouraged that you submit your application as soon as possible.